Head over to our blog to read a breakdown of the settlement and what it may mean for consumers. You can see a list of covered models with the relevant serial number ranges on the settlement website. Copyright © 2020, Consumer Reports, Inc. Like us on Facebook to see similar stories. The lawsuit says that the cooling problem stems from a defect that’s causing the linear compressor – the part that’s responsible for cooling the refrigerator – to fail. LG refrigerators have been failing "en masse. " The program will last at least three years. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a … For example, one lawsuit says the average refrigerator is supposed to last 13 years, but LG refrigerators frequently fail within 3 years. Consumer Reports has no financial relationship with advertisers on this site. September 8, 2020 – Settlement Website Is Live The class action lawsuit detailed on this page has been settled. the problem starts in the tubing of the evaporator, the tubing is “prone to corrosion and pitting” and that small holes can develop, official LG refrigerator compressor settlement website. Before commenting, please review our comment policy. Qualifying consumers can receive a minimum of $500 up to the purchase price for three or more “no-cooling events,” a minimum of $400 up to the purchase price for delayed repairs of more than 30 days, and up to $3,500 for property loss with proof. Consumer Reports has no financial relationship with advertisers on this site. The compressor is an important piece to the system that moves warm air out of your refrigerator. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. What is the Enhanced Customer Care Program? What if I own a covered model but haven’t had a problem? A class action lawsuit could help consumers get money back for repairs performed on their fridges and any food they lost because of the compressor issue. For more information on the compensation options, see the settlement website. The LG refrigerator owners are represented by Daniel C. Girard, Jordan Elias, Adam E. Polk, and Simon S. Grille of Girard Sharp LLP. CR does not endorse products or services, and does not accept advertising. You can also email a completed claim form to LG or mail the company a physical copy of the form. A sample of these complaints can be seen below [sic throughout]: Yes; however, that class action ended in a settlement that only covered fridges purchased before January 29, 2014. A detailed breakdown of the settlement can be found over on our blog. The LG Refrigerator Compressor Defect Class Action Lawsuit is Gary Sosenko, et al. Girard Sharp has filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. Refrigerator requires careful handling … Consumers who own a covered model manufactured between Jan. 1, 2014, and Dec. 31, 2017. LG says the case has no merit, but declined to comment on the lawsuit beyond that. The original design of the ice maker tray pinched the ice tray's tubing, wiring insulation, and eventually broke the wire, causing the ice maker not to work. Refrigerators have become common need for household now days. v. LG Electronics USA Inc., Case No. According to Park, LG will also be sending prequalified claim forms to certain customers in its records. If your refrigerator has stopped cooling but you can’t provide proof, you can still file a claim with a statement under oath and receive up to $450 for repairs and property loss. For all the LG refrigerator owners out there, there is a class action lawsuit in Illinois for faulty compressors in LG refrigerators. A class-action lawsuit filed against LG claims that many of the company's refrigerators only last a few years. According to Amey Park, one of the lawyers representing the plaintiffs, the lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems anywhere from a few months to a few years into ownership. It is usually the discharge valve in the compressor that is the first to go, as it is the weakest component. The compressor had failed. You can obtain these benefits by submitting an Enhanced Warranty Claim Form (PDF) or contacting LG. Because of this “air leakage,” the refrigerant that moves from the evaporator to the condenser generates excess pressure that puts stress on the compressor, according to the suit. Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article. Wow. "Really the entire product fails. “A Good rating on this attribute, which is the middle rating of CR’s ratings scale, means that their problem rate hovers around the average of what one should expect within the first five years of ownership for a refrigerator,” says Simon Slater, CR’s associate director of survey research. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. Our surveys also look at refrigerator problems that arise, including compressor problems. The class action lawsuit against LG features several of the “thousands of complaints” about the refrigerators failing. Some consumers who had this problem have reportedly been forced to “live out of coolers” or prematurely replace their fridges. When this happens, the fridge will start to warm and food will begin to spoil. “Simply put, we agreed to the settlement to avoid further litigation costs and in the interest of customer satisfaction.”. New cases and investigations, settlement deadlines, and news straight to your inbox. 8:19-cv-00610, in … Lawsuits: LG Refrigerators Fail due to Linear Compressor Defect. The settlement covers 31 models. Compressor went out Nov.20, 2019. Attorneys working with ClassAction.org would like to speak to anyone who owns a General Electric (GE), Bosch or Electrolux refrigerator and had problems with the linear compressor, the part responsible for cooling the appliance.. When a refrigerator’s compressor fails, the refrigerator is unable to cool and freeze food and other contents and may shut down entirely. If you own a covered model but have yet to experience cooling issues, you are still eligible to receive the extended five-year warranty and the Enhanced Customer Care Program as long as a “no-cooling event” occurs within five years from the purchase date. If you wish to exclude yourself from the settlement so that you can bring another lawsuit against LG related to this problem, or comment on or object to the settlement, you have until Nov. 23, 2020. Even if the fridges are serviced, they will likely fail again within two years because LG technicians are allegedly using the same defective parts in repairs. The failure typically happens in about … The LG refrigerator owners are represented by Daniel C. Girard, Jordan Elias, Adam E. Polk, and Simon S. Grille of Girard Sharp LLP. If You Own an LG Refrigerator, Your Rights May Be Affected by a Class Action Settlement. When Dave Pickle opened his three-year-old LG refrigerator, he wasn't hit with the customary, cold-air blast. The suit says that the tubing is “prone to corrosion and pitting” and that small holes can develop, which can cause leaks and allow air to enter. July 9, 2019 Last Updated on September 9, 2020. Waited 3 months for 2 repair appointments - … Lost some food both times. The LG Refrigerator Compressor Defect Class Action Lawsuit is Gary Sosenko, et al. As part of the settlement, LG is providing qualifying consumers with up to $3,500, depending on the problems they experienced, as well as an extended five-year warranty (from the purchase date) and enhanced customer care program for any future repairs related to the problem. “Compared to other refrigerators we rate, it is, therefore, middling in terms of reliability.”. Nothing on this site should be taken as legal advice for any individual case or situation. The second linear compressor failed and was replaced under warranty 9/20/20 for $479 in labor, this time not with an LG linear compressor. So the refrigerator stops cooling," said Grille. ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. The refrigerators at issue contain linear compressors, which were supposedly meant to make the fridges more reliable and durable. According to the settlement website, this program will provide faster repair service, an increased number of service technicians, and additional compensation. LG Refrigerator Class Action Lawsuit Girard Sharp filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. On January 10th, the technician came back out to make an adjustment to the refrigerator and check on the status. This is the main reason your LG refrigerator will not cool. Coronavirus live updates: Kamala Harris receives vaccine; Fauci warns pandemic will worsen; stimulus checks delayed to next week? “The settlement resolves a pending lawsuit about alleged refrigerator cooling issues,” says John Taylor, senior vice president of LG Electronics USA. There’s currently a class action lawsuit filed in an Illinois federal court against LG over faulty refrigerator compressors. Payments will be sent to qualifying consumers once the settlement receives final approval from the court. Our model is LFXST31925ST. Further, a lawsuit could force LG to come up with a fix for the problem. It is alleged that the compressors fail on the refrigerators within the first ten years of use. 8:19-cv-00610, in the U.S. District Court for the Central District of California. Several lawsuits have alleged that the compressors in several LG refrigerator models are defective and fail early. When a linear compressor fails, the fridge will not be able to cool its contents properly, causing food to spoil and rendering the appliance useless. Our 2019 survey shows that LG French-doors are an outlier for compressor problems, with 8 percent of LG French-doors in our sample having such problems, compared with 3 percent of refrigerators overall. The deadline to file a claim for a past cooling issue is Jan. 11, 2021. Please fill out the form on the official LG refrigerator compressor settlement website to file a claim. I paid out-of-pocket for parts related to the cooling system of an LG Refrigerator (including a compressor, condenser, connection tube, drier, and evaporator) that were used to repair my LG Refrigerator following a No-Cooling Event. Consumer Reports has no financial relationship with advertisers on this site. LG sent out 3 different technicians who gave me different reports with issues with the refrigerator the compressor, the panel and issues inside of the refrigerator. Consumer Reports explains how affected consumers can file a claim. A class action lawsuit is pending against LG for defective refrigerators. LG French-door and side-by-side refrigerators often perform well in our lab tests, but our 2019 member survey shows that LG French-doors and side-by-sides only receive Good ratings for predicted reliability. The compressor can’t take this additional pressure, the suit says, and begins to fail. So, even though their refrigerators were “fixed,” several of the plaintiffs later noticed that food was again going bad and that their fridges weren’t keeping cool. According to the lawsuit, the problem starts in the tubing of the evaporator, a part that works in conjunction with the linear compressor. Last week, LG settled a class-action lawsuit alleging its refrigerators stopped cooling due to compressor-related problems. LG is the most recommended brand for refrigerators for its quality and customer service. With adequate documentation and at least one “no-cooling event,” you can receive up to full reimbursement for parts and labor, up to $1,000 for unsuccessful repairs by LG and its authorized repair providers, up to $1,000 for delayed repairs, up to $3,500 for property loss, and up to $650 for replacement of the refrigerator. Show full articles without "Continue Reading" button for {0} hours. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. LG is also extending the warranty for all settlement class members to five years from the purchase date and providing them with its Enhanced Customer Care Program (details below). LG refrigerators contain a compressor defect that allegedly renders the refrigerator unable to keep food contents cold. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). That’s the reason for the new lawsuit – to help get compensation for those who purchased their fridges after January 2014. LG, Samsung, Whirlpool, Onida are some of the popular brands while considering the refrigerator segment. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. This is same refrigerator under the name plate as the LG refrigerators but the Kenmore models are apparently not covered under the LG linear compressor settlement. A lawsuit filed in Illinois in 2018 also alleged, “various LG refrigerator models contain a defect in the compressor which renders them unusable.” That case was voluntarily dismissed. So many people have been having compressor issues that LG is now facing a class action lawsuit. Please see … Press J to jump to the feed. Select one of the following: Not Applicable . According to the LG refrigerator class action lawsuit, the compressor failure may be caused by a failure in the ice maker and/or fan. Please note: The class action lawsuits against LG for linear compressor failures beginning in 2018 have resulted in some negative reactions to LG and the linear compressor, which we will respond to below. A class action lawsuit has been filed against LG Electronics alleging a defect is causing some of its fridges to stop cooling. Even people in the remote areas are using refrigerators and several electronic companies are producing and promoting refrigerators. McConnell blocks Democratic attempt to unanimously pass $2,000 stimulus payments. LG has something unique to offer refrigerator buyers: the linear compressor. The final approval hearing is set for Dec. 15, 2020, at the U.S. District Court for the District of New Jersey. The information on this website is for general information purposes only. We spoke with LG and they scheduled a different repair company, Advanced Appliance, to come out on January 6, 2020 to replace the compressor and filter again. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. You can file a claim by going to the settlement website and filling out a claim form. The issue appears to stem from an issue with compressors, which can be … The compensation options vary depending on the number of so-called “no-cooling events” you’ve experienced, how long repairs took, and whether you can provide proof in the form of receipts, repair invoices, photographs, or other documents. In this video we will show you how to replace the compressor in an LG refrigerator. The Enhanced Customer Care Program is a dedicated customer service program for consumers who have these refrigerators and continue to experience cooling issues during the extended warranty period. Other outliers for compressor problems include 9 percent of Bosch side-by-sides, 8 percent of Kenmore French-doors, and 8 percent of Electrolux side-by-sides. LG Settles Class-Action Lawsuit Over Refrigerator Compressors. In the settlement agreement (PDF), LG maintains that the refrigerators are not defective and denies any wrongdoing. Bought my Kenmore Bottom Freezer refrigerator Model 7957249 on Dec. 24 2017. For many consumers, however, the refrigerators have stopped working within 36 months of use in what one news outlet calls a “pandemic of dying fridges.”. nomadd33, you commented about problems with the linear compressor failing on your refrigerator.If you still require assistance, LG is providing warranty labor coverage up to 5 yrs., from the date of purchase, for sealed system issues on refrigerators. A settlement has been reached to put an end to a proposed class action filed in 2019 - and more than 1.5 million LG customers may be included. v. LG Electronics USA Inc., Case No. Plaintiffs allege that in LG’s refrigerators, the linear compressor and related parts are defective, causing the compressor to fail. +971 503245143 sales@saharahvacr.com. That's the allegation in a lawsuit filed against the appliance giant. Consumer Reports is an independent, nonprofit organization that works side by side with consumers to create a fairer, safer, and healthier world. After some research, Channel 3 learned that LG has recently been hit with a class-action lawsuit by a Pennsylvania firm, alleging that some of their refrigerator compressors are defective. So apparently LG needs a lawsuit to force them into willingness to help their customers with problems related to defective design and/or manufacturing. Even with the settlement, LG has allegedly continued to sell the same defective fridges despite knowing about the issue with the compressors. For details on how you can file a claim, see “How to Know If You’re Covered by the Settlement,” below. 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